Shipping policy

Shipping Policy

Effective Date: 19-Dec-2025
Business Name: Cambodian Raw Hair Craft
Website: cambodianhairco.com

Thank you for shopping with us! Please read our Shipping Policy carefully to understand how and when you will receive your hair extensions or related products.

🚚 Order Processing Time

  • All orders are processed Monday to Friday, excluding holidays.

  • Please allow 1–3 business days for order processing before shipment.

  • Custom or made-to-order products (e.g., wigs, bulk orders) may require 5–10 business days to process.

Once your order has been processed, you will receive a confirmation email with your tracking information.

🌍 Shipping Locations

We ship nationwide and to most international destinations. If you're unsure whether we ship to your country, please contact us before placing an order.

✈️ Shipping Options & Delivery Times

Shipping Method Estimated Delivery Time Cost
Standard (Local) 2–5 business days 2$
Express (Local) 1–2 business days 5$
International Standard 7–14 business days DHL Rate
International Express 3–7 business days DHL Rate

Delivery times are estimated and may vary due to customs, carrier delays, or high-volume periods.

📦 Shipping Carriers

We partner with trusted carriers such as:

  • DHL

  • Local couriers (for domestic deliveries)

💳 Order Tracking

Once your order ships, you’ll receive a tracking number via email or SMS. You can track your order directly through the carrier’s website or via the link we provide.

⚠️ Customs, Duties & Taxes (For International Orders)

All international orders may be subject to customs duties and taxes based on your country’s regulations.

  • These charges are not included in your purchase price or shipping cost.

  • Customers are responsible for any customs fees, import duties, or taxes incurred.

❗ Incorrect Addresses & Undeliverable Packages

Please ensure your shipping address is correct before placing your order.

  • We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

  • If a package is returned due to an incorrect address or refusal, the customer will be responsible for reshipping fees.

💬 Need Help?

If you have any questions about your shipment or need assistance with tracking, please contact us:

Email: kimsros584@gmail.com
Phone/WhatsApp: +855 70 865 944
Instagram/Facebook: https://www.facebook.com/share/171hE8pXiZ/?mibextid=wwXIfr
Business Hours:24h